Frequently Asked Questions

All our jewelry is carefully crafted and inspected before shipping. Standard domestic shipping typically takes 3 to 5 business days, with expedited options available at checkout. International shipping times vary by destination, usually ranging from 7 to 14 business days.

Yes, absolutely. Every piece shipped by True Smith Jewelers is fully insured from our door to yours. We require a signature upon delivery for all orders over $500 to ensure your jewelry arrives safely and securely.

We want you to be completely satisfied with your purchase. We offer a 30-day return policy for a full refund or exchange on all unworn, unaltered jewelry in its original packaging. Custom-designed pieces and engraved items are final sale.

To start a return, simply contact our customer care team with your order number. We will provide you with a secure, prepaid return shipping label and detailed instructions on how to safely package your item.

For most of our pieces, a gentle cleaning with warm water, mild dish soap, and a soft-bristled brush is ideal. Avoid harsh chemicals, ultrasonic cleaners for certain gemstones such as emeralds or pearls, and abrasive materials. We also offer complimentary professional cleaning for all True Smith customers.

Yes, we offer one complimentary resizing within 60 days of purchase for most rings. Please note that eternity bands and certain intricate designs cannot be resized and must be exchanged for the correct size. Our team will guide you through the process.

We specialize in bringing your vision to life. Our bespoke design process involves an initial consultation, 3D CAD rendering for your approval, and meticulous handcrafted production. Contact us to schedule a private consultation with one of our master jewelers.

Ethical sourcing is a cornerstone of True Smith Jewelers. We strictly adhere to the Kimberley Process and only partner with suppliers who guarantee conflict-free diamonds and responsibly mined gemstones. Every stone is selected with both quality and conscience in mind.